agn99 is committed to protecting the privacy and personal data of every player on our platform. This Policy explains precisely what information we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026agn99 ("we", "us", "our") operates the online gaming platform accessible at https://agn99.cam (the "Platform"). We process personal data in connection with the provision of our sports betting, live casino, lottery, and related gaming services to players based primarily in Indonesia.
This Privacy Policy describes the categories of personal data we collect from players and prospective players ("you", "your"), the purposes for which that data is processed, the circumstances under which it may be disclosed to third parties, and the rights available to you with respect to your personal data.
By registering an account on agn99, depositing funds, or otherwise accessing the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
This Privacy Policy should be read in conjunction with agn99's Terms & Conditions, which govern your overall use of the Platform.
The following terms carry the meanings assigned to them throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a natural person, directly or in combination with other data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, transmission, and deletion. |
| "Data Controller" | agn99, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of agn99 pursuant to a written data processing agreement. |
| "Player" | Any registered user who holds or has held an account on the agn99 Platform. |
| "KYC" | Know Your Customer — the identity verification and due-diligence process conducted by agn99. |
| "Sensitive Data" | Special categories of personal data including, but not limited to, financial account details, identity document numbers, and biometric data where applicable. |
agn99 collects the following categories of personal data in the course of providing its services to Indonesian players:
agn99 collects personal data through the following channels:
The majority of personal data we hold is provided directly by you during the account registration process, when completing KYC verification, when making deposits or requesting withdrawals, or when contacting our customer support team. You are not obligated to provide any personal data beyond what is strictly required for legal and operational purposes; however, failure to supply required information may prevent agn99 from opening or maintaining your account.
When you access the agn99 Platform, our servers automatically record technical data including your IP address, device identifiers, browser type, and usage behavior. This data is collected via server logs and client-side analytics tools, and is used for security monitoring, fraud detection, and improving platform performance.
agn99 may receive personal data about you from trusted third parties including:
agn99 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, delivering gaming services, handling support queries. |
| Legal Obligation | KYC identity verification, AML/CTF screening, age verification, transaction record-keeping as required by applicable regulations. |
| Legitimate Interests | Fraud prevention, platform security monitoring, improving user experience, detecting and investigating bonus abuse. |
| Consent | Sending marketing communications, setting non-essential cookies, processing data beyond what is strictly required for service delivery. |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent for marketing communications does not affect your ability to use the Platform.
agn99 uses your personal data exclusively for the following purposes:
To create and manage your agn99 account, authenticate your identity at login, process deposits and withdrawals via supported Indonesian banks and e-wallets, deliver gaming services (including sports betting, live casino, and lottery), and provide customer support in both English and Indonesian.
To verify your age (21+ requirement), complete KYC due diligence, screen transactions for anti-money laundering (AML) and counter-terrorist financing (CTF) purposes, maintain mandatory transaction records, and respond to lawful requests from regulatory or law enforcement authorities.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, bonus abuse, and any other activity that violates our Terms & Conditions. We ma y use automated decision-making tools as part of our fraud prevention systems; where a significant decision is made solely by automated means, you have the right to request human review.
To monitor gaming behavior for indicators of problem gambling, enforce self-exclusion requests, apply deposit and loss limits set by the player, and proactively reach out where our systems detect patterns consistent with harmful gambling activity. Full details of our responsible gaming approach are available on our Responsible Gaming page.
Where you have provided explicit consent, to send you promotional communications regarding bonuses, new game releases, seasonal offers (including promotions tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day on 17 August), and platform updates. You may withdraw consent for marketing communications at any time by contacting our support team at [email protected].
To analyze aggregated usage patterns, identify technical issues, test new features, and continuously improve the performance, design, and security of the agn99 Platform for players across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and throughout Indonesia.
agn99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data only in the following limited circumstances:
agn99 engages carefully selected third-party service providers who process personal data solely on our behalf and under strict contractual obligations. These include payment processing partners (local Indonesian banks and e-wallet operators), KYC and identity verification providers, cloud hosting and data storage providers, customer support platform operators, and anti-fraud technology vendors. All data processors are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service to agn99.
agn99 may disclose your personal data to government bodies, law enforcement agencies, financial intelligence units, or regulatory authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of agn99, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving agn99, your personal data may be transferred to the acquiring or successor entity. Any such transfer will be subject to the same privacy protections described in this Policy, and you will be notified in advance of any material change to data controller identity.
agn99 will share your personal data with any other third party only where you have provided explicit, informed consent for that specific disclosure.
Important: agn99 will never contact you to request your account password, full bank account PIN, or one-time passcode (OTP). If you receive any such communication purporting to be from agn99, do not respond and report it immediately to [email protected].
Cookies are small text files placed on your device by a website when you visit it. agn99 uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to operate the Platform effectively, remember your session preferences, and gather anonymized usage analytics.
| Cookie Type | Required? | Purpose |
|---|---|---|
| Strictly Necessary | Always active | Enable core Platform functionality — login session management, account authentication, security tokens, and payment flow integrity. |
| Functional | Optional | Remember your display preferences, language settings, and previously selected game categories for a more personalized experience. |
| Analytics | Optional | Collect anonymized data on page visits, session durations, and feature usage to help us identify and fix usability issues. |
| Marketing | Consent required | Track engagement with promotional content and measure the effectiveness of bonus campaigns and referral programs. |
You may control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics or marketing cookies will not affect your gaming experience but will limit agn99's ability to personalize certain promotional content.
agn99 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after account closure |
| Financial transaction records | 7 years from the date of transaction (AML compliance) |
| KYC verification documents | 5 years after account closure or last verification event |
| Customer support correspondence | 3 years from date of last interaction |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter |
| Technical logs and access records | 12 months from creation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to an identifiable individual.
agn99 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
SSL Encrypted & Provably Fair. agn99 is committed to maintaining a Trusted and Secure Platform for all Indonesian players. Our infrastructure is built to international security standards with end-to-end encryption on all sensitive data flows.
As a player on the agn99 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our privacy team at [email protected] with your registered account username and a description of your request.
Request a copy of the personal data agn99 holds about you and information on how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your account record.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being resolved.
Receive a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
agn99 will respond to all verified data rights requests within 30 calendar days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, of which you will be informed. agn99 reserves the right to request proof of identity before processing any data rights request to prevent unauthorized disclosure.
The agn99 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to close the associated account and securely delete all related data.
If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to agn99, please contact our support team immediately at [email protected] and we will act without delay.
21+ Only. agn99 operates a zero-tolerance policy toward underage access. Age verification is conducted at registration and may be repeated at any point during an account's lifetime.
The agn99 Platform integrates third-party game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While agn99 carefully vets its game and service partners, we are not responsible for the privacy practices of these independent third parties. Game studios and payment processors operate their own privacy policies, which govern their handling of any data collected directly through their own systems.
agn99 does not embed external links to third-party websites within the Platform content. If you independently navigate to any external site, your use of that site is governed by that site's own terms and privacy policy, and agn99 accepts no liability for how your data is handled outside the agn99 Platform.
agn99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or Platform features. When material changes are made, we will notify registered players by email to their registered address and by placing a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised accordingly.
We encourage all players to review this Privacy Policy periodically. Your continued use of the agn99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should discontinue use of the Platform and contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way agn99 handles your personal data, our privacy support team is available seven days a week.
Privacy Inquiries: [email protected]
Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and provide a substantive response within 30 calendar days.
Language Support: Our support team includes native Indonesian-speaking agents available during WIB business hours (UTC+7) to assist players who prefer to communicate in Bahasa Indonesia.
When contacting us regarding a privacy matter, please include your registered account username and a clear description of your request to enable our team to locate your records and assist you as efficiently as possible.
Six core privacy principles that underpin how agn99 handles personal data for every Indonesian player on our platform
Every data exchange between your device and the agn99 Platform is protected by TLS 1.2+ encryption. Sensitive stored data — including KYC documents and financial records — is secured with AES-256 at-rest encryption across all our servers.
agn99 verifies the identity of every player before processing withdrawals. Our KYC process — accepting Indonesian KTP, passports, and proof of address — protects you and the wider platform community against fraud and identity theft.
agn99 does not sell, rent, or trade your personal data to any third party for commercial gain. Your data is used exclusively to deliver our gaming services, fulfill legal obligations, and improve your experience on the Platform.
You can request access to, correction of, or deletion of your personal data at any time. agn99 responds to all verified data rights requests within 30 days and provides clear guidance on how to exercise each right via our support team.
Our security infrastructure is subject to periodic penetration testing and privacy audits by independent third-party specialists. We continuously review and strengthen our data protection measures in line with evolving international best practices.
Whenever this Privacy Policy changes in a material way, agn99 notifies affected players by email before changes take effect. We believe you deserve to know exactly how your data is being used — with no hidden surprises.
Our support team is available around the clock to address any privacy concern, data rights request, or security question. You can also explore related policies using the links below.